Grievance Officer

Last updated: 2026-07-17

In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended, and §13 of the Digital Personal Data Protection Act, 2023, we publish the name and contact details of our Grievance Officer.

Contact

Grievance Officer: Vivek Prakash
Email: grievance@k12times.com
Office: K12 Times, Mumbai, Maharashtra, India
Hours: Mon–Fri, 10:00–18:00 IST (excluding public holidays); urgent child-safety and unlawful-content reports are monitored daily.

What we handle

Reports of unlawful, abusive, or rights-infringing content.
Requests under the DPDP Act: access, correction, completion, updating, erasure, consent withdrawal, and nomination.
Reports of impersonation, harassment, or harm to a minor.
Appeals against moderation decisions (content removal, account suspension).
Copyright takedown requests concerning content on this platform.

How complaints are tracked

Every complaint receives a unique reference number in our acknowledgement email. Quote it in follow-ups. We keep an internal record of the complaint category, the content concerned, the decision, the reasons, and the action taken.

Response timelines

Acknowledgement with a reference number: within 24 hours of receipt.
General grievances: resolved within 7 days of receipt.
Complaints seeking removal of unlawful content: handled on an expedited basis in line with the timelines prescribed under the IT Rules for the relevant category of content.
Content involving nudity, sexual acts, impersonation, or morphed imagery of a person: immediate priority; we aim to act well within the prescribed statutory period.
Child-safety reports involving minors: immediate escalation, target action within 24 hours.

What to include

To help us act quickly, please include:

Your name and a contact email/phone.
The URL or article ID of the content concerned, if any.
A clear description of the issue and what outcome you seek.
Any supporting evidence (screenshots, court orders, copyright proof, etc.).
For DPDP requests, sufficient identity verification.

Escalation and appeals

If you are not satisfied with the Grievance Officer's resolution of a content or account complaint, you may appeal to the Grievance Appellate Committee (GAC) at gac.gov.in within thirty days, as provided by Rule 3A of the IT Rules.
For personal-data grievances, after exhausting this grievance process you may complain to the Data Protection Board of India under the DPDP Act, 2023.